Whale watch trips are generally 3 to 4 hours in length; the variability depends on how far we may need to travel to see whales and this is at the discretion of the captain. While whale watching is a fun and exciting adventure, it’s important for passengers to remember they are on a boat, a moving platform, which can be potentially dangerous. Dolphin Fleet will make every attempt at rescheduling late arrivals on to another available trip, refunds will not be granted.
In the unlikely event of no whale sightings on a regular trip, to be determined by the captain, a “1% Pass” will be issued to every paying passenger onboard. No refunds are issued, the passes do not expire but you must make a reservation. 1% Tickets are not issued to schools or groups.
Dolphin Fleet Safety Policy
The safety of you, our staff, and the whales are our highest priority. While on board, all passengers must observe the following policies:
Dolphin Fleet Whale Watch reserves the right to: deny passage to any individual with or without a purchased ticket, search any passenger or carry-on items. Items prohibited onboard: coolers, food and beverages (with the exception of infant needs), jogging or double wide strollers, glass containers, alcoholic beverages, illicit drugs, weapons, or any item deemed inappropriate by Dolphin Fleet. In its sole discretion Dolphin Fleet Whale Watch reserves the right to delay, modify, terminate or cancel any cruise without prior notice and without liability thereto.
Cancellation / Change Policy
If Dolphin Fleet Whale Watch cancels a trip:
Cancellations by Dolphin Fleet are decided on a trip by trip basis. We sail rain or shine. The weather in our area can be tricky to forecast and many factors influence wave height and sea conditions. Our captains have all available resources available to them and many years of experience deciding on whether to sail or stay at the dock. If Dolphin Fleet cancels a trip it is for your comfort and safety.
We are excited to announce we are open and running trips daily! Advanced reservations are recommended as we are running trips at a reduced capacity.
At Dolphin Fleet, we want all our passengers to know we are doing our part to protect you, our staff, and community. Your safety and well-being is the number one priority while with us. Dolphin Fleet has developed additional protocols and procedures to maintain a safer environment for our staff and guests during this time.
We are requiring all passengers (over the age of 2) to wear face masks on the vessel. Passengers without masks will not be allowed to board; this is for the safety of everyone. At this time no coolers, food, or beverages will be allowed onboard, with the exception of infant needs. Please visit our COVID-19 Policies and Procedures for more information. We are excited to see you soon and get out on the water for our 45th whale watch season!
Please note new travel restrictions from the state of Massachusetts effective August 1, 2020 – details here: http://COVID-19 Travel Order