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Terms & Conditions

Whale watch trips are generally 3 to 4 hours in length; the variability depends on how far we may need to travel to see whales and this is at the discretion of the captain. While whale watching is a fun and exciting adventure, it’s important for passengers to remember they are on a boat, a moving platform, which can be potentially dangerous. Dolphin Fleet will make every attempt at rescheduling late arrivals on to another available trip, refunds will not be granted.

Sightings Guarantee
In the unlikely event of no whale sightings on a regular trip, to be determined by the captain, a “1% Pass” will be issued to every paying passenger onboard. No refunds are issued, the passes do not expire but you must make a reservation. 1% Tickets are not issued to schools or groups.

Dolphin Fleet Safety Policy
The safety of you, our staff, and the whales are our highest priority. While on board, all passengers must observe the following policies:

  • While onboard all passengers must adhere to all safety announcements.
  • Passengers must keep both feet on deck at all times.
  • Standing on seats or benches is prohibited.
  • Sitting on seat backs, railings, stairways or tables is prohibited.
  • Passengers moving around the vessel must use the hand railings at all times.
  • Running is prohibited.
  • Children under the age of 18 must be accompanied by an adult at all times.
  • Passengers assume all risk incidental to all cruises.
  • Passengers (above the age of 2) must wear a mask/face covering until further notice due to COVID-19
  • Passengers are not allowed to bring coolers, food, or beverages (with the exception of infant needs) until further notice due to COVID-19
  • If you are not feeling well or showing any symptoms of COVID-19 you are prohibited from boarding the vessel. For more information please visit: CDC Coronavirus Symptoms

Dolphin Fleet Whale Watch reserves the right to: deny passage to any individual with or without a purchased ticket, search any passenger or carry-on items. Items prohibited onboard: coolers, food and beverages (with the exception of infant needs), jogging or double wide strollers, glass containers, alcoholic beverages, illicit drugs, weapons, or any item deemed inappropriate by Dolphin Fleet. In its sole discretion Dolphin Fleet Whale Watch reserves the right to delay, modify, terminate or cancel any cruise without prior notice and without liability thereto.

Cancellation / Change Policy
If Dolphin Fleet Whale Watch cancels a trip:

  • Dolphin Fleet will make every attempt to notify all passengers by phone and or e-mail as soon as the decision is made to cancel a trip.
  • Dolphin Fleet will make every attempt to reschedule all passengers on a future trip depending upon availability.
  • Dolphin Fleet will provide a full refund if rescheduling is not possible.

Cancellations by Dolphin Fleet are decided on a trip by trip basis. We sail rain or shine. The weather in our area can be tricky to forecast and many factors influence wave height and sea conditions. Our captains have all available resources available to them and many years of experience deciding on whether to sail or stay at the dock. If Dolphin Fleet cancels a trip it is for your comfort and safety.