At Dolphin Fleet, we want all our passengers to know we are doing our part to protect you and others while visiting with us. Our number one priority is the safety and well-being of all while with us. Dolphin Fleet has developed additional protocols and procedures to maintain a safer environment for our staff and guests during this time. Some of these policies are requirements from the State of Massachusetts and others have been adapted as company protocol to ensure the safety of all on our vessels. With the ever changing environment of Covid-19, all policies and procedures are subject to change without notice.
Our staff has been trained on the protocols keeping a safe workplace and environment for both the passenger as well as the employees. They have also been trained on proper cleaning practices as well as contact free work etiquette with customers.
OUR CLEANING AND SANITIZING PRIORITIES
We have always been proud of the high standards we hold for the cleanliness of our vessels. We are now taking additional measures to maintain even higher standards with a rigorous process of cleanliness, sanitizing and hygiene. Here are the extra steps we are taking to provide you with the hygiene standards and service to keep everyone healthy:
Our trained crew thoroughly sanitizes the vessels daily. We use a medical grade disinfectant biocide to sanitize all interior areas throughout the vessel. The crew will sanitize outer handrails and handles. The crew use a “fogger” to disinfect enclosed areas such as the cabin and restrooms to ensure proper sanitation for your trip. Interior counter tops, doors, and tables are sanitized on a regular basis.
HAND WASHING AND HAND SANITIZING
You will find our hand sanitizing station inside the main cabin and our restrooms on the lower level of each vessel for your convenience.
We have reduced the capacity on all vessels to give more room for passengers but there will be times where social distancing may not be possible such as scanning tickets, or passing employees or other passengers on the vessel. We recommend any unvaccinated or at risk guests to continue wearing a mask in accordance with CDC guidelines. We have plastic barriers in our office and galley area to further reduce contact. Boarding and disembarking of the vessel will be guided to ensure a safe flow.
|Reducing Payment Contact Points:
· Online ticketing for fast & contact free reservations
· Last minute ticketing online
· Separation barriers at ticket office with hand sanitizer stations
· No need for office visit if you purchased tickets online, contact free check-in on the pier. Bring your printed ticket or device for e-ticket scanning!
· Open air, outside decks on all vessels
· Hand sanitizing station in main cabin and outside restrooms
We thank you for your understanding through these shifting times, and are excited to have to opportunity to share more breathtaking sightings with you!
For more information on state, town, and other useful sites visit these links:
At Dolphin Fleet, we want all our passengers to know we are doing our part to protect you, our staff, and community. Your safety and well-being is the number one priority while with us. Dolphin Fleet has developed additional protocols and procedures to maintain a safer environment for our staff and guests during this time.
We have reduced our capacity for more comfort for our guests. All un-vaccinated passengers (over the age of 2) are requested to wear face masks.
Vaccinated passengers are not required to wear masks on outer decks although we highly recommend them; this is for the safety of everyone. Masks are required for all wishing to enter the enclosed cabin. Food, beverages and coolers will not be allowed onboard, with the exception of infant needs. Please visit our COVID-19 Policies and Procedures for more information. We are excited to see you soon and get you out on the water for another whale watching season!